Return and Refund Policy

Thank you for shopping at our online game store. This policy outlines the terms for returns and refunds to ensure a smooth and fair process.

1. Refund Eligibility

Refunds are available under the following conditions:

• The product has not been downloaded or activated.
• The request is made within the specified refund period from the time of purchase.
• The product has a technical issue that we cannot resolve.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Digital products that have been downloaded or activated.
• Promotional or discounted items unless required by law.

3. How to Request a Refund

To request a refund:

• Provide proof of purchase, such as an order confirmation number or receipt.
• Explain the reason for the refund request.
• Ensure the request complies with our refund eligibility criteria.

4. Processing Refunds

Approved refunds will be processed through the original payment method. The time it takes for the funds to reflect in your account may vary depending on your payment provider.

5. Contact Us

If you have any questions or concerns about our return and refund policy, please contact us through the form on our website.